REFUND POLICY

SOLD OUT API Platform — Business customers only

Version 3.0 — August 2026

1. SCOPE AND PRINCIPLE

1.1 This Refund Policy describes the limited circumstances in which SOLD OUT (the "Provider", "we") refunds Subscription fees or Balance Credits paid for access to the SOLD OUT API Platform (the "Platform").

1.2 This Policy forms an integral part of, and must be read together with, our Terms of Service. Capitalised terms have the meaning given to them in clause 1 of the Terms of Service. In the event of a conflict, the Terms of Service prevail.

1.3 The Platform is reserved for Users acting in a professional capacity (clause 2 of the Terms of Service). No right of withdrawal applies, and the consumer-protection provisions of the French Consumer Code do not govern this Policy.

1.4 Evaluate before you buy. We make a free trial available so that you can test an API against your own use case, at no cost and without commitment, before paying anything. That trial is your opportunity to verify that the API meets your needs, performs as you expect and integrates with your systems.

1.5 Principle — no refunds. Because you can evaluate the service in full before purchasing, all payments are final and non-refundable. Fees and Balance Credits are paid in advance for a service supplied on demand, and are not refunded once the corresponding service has been made available to you. The only exceptions are those listed in sections 3 and 4 below, which are exhaustive: they cover the situations in which we have taken money for something we did not supply. Dissatisfaction, a change of mind, a change in your needs, or the results you obtain are not among them.

2. AT A GLANCE

Summary for convenience only. The operative text is in the sections referred to.

3. THE ONLY CASES IN WHICH WE REFUND

These cases share one feature: we have received payment for a period or a service that we do not supply. They are exhaustive.

3.1 We terminate your access for convenience

Where we terminate on notice under clause 5.9(i) of the Terms of Service, we refund the pro rata portion of the Subscription fee corresponding to the unused period, together with the value of any unused Balance Credits. Where our commercial relationship has become established, the notice period is extended as required by Article L.442-1, II of the French Commercial Code (clause 5.10 of the Terms of Service).

3.2 We discontinue or materially change an API

Where we discontinue an API, or modify it substantially in a way that adversely affects you, under clause 7.4 of the Terms of Service, and you terminate as a result, we refund on the same basis as section 3.1. Maintenance, emergency security measures and changes required by law may be carried out with shorter or no notice; where such a change is nonetheless substantial and adversely affects you, this section still applies.

3.3 Your account is closed for lack of business status

Where we close your account under clause 2.3 of the Terms of Service because you were not acting in a professional capacity, we reimburse the sums paid for the period not yet supplied and for unconsumed Balance Credits. This does not apply where the account was opened by means of fraud or by giving false registration details (section 6).

3.4 Prolonged unavailability — Subscriptions only, extension not refund

(a) Scope. This section applies only to Subscriptions, including plans marketed as "unlimited". It does not apply to the "pay as you go" option: under that option you are billed per call, and calls that fail for reasons attributable to us are re-credited under section 4.2, which is your sole remedy.

(b) Threshold. It applies where an API is unavailable, for reasons attributable to us, for a continuous period exceeding seventy-two (72) hours, or for more than five (5) days in aggregate within any calendar month.

(c) Remedy — extension, not money. Whatever the cause, including where the unavailability results from a release, an Update or a maintenance operation, we extend your Subscription free of charge by a period equal to the downtime, rounded up to the next full day. The extension is applied automatically at your next renewal date, without any request on your part. No credit and no refund is due.

(d) Exception. A refund of the affected period may be claimed only where the unavailability exceeds thirty (30) consecutive days and an extension is of no use to you because your Subscription ends before it could be applied.

(e) Exclusions. Downtime caused by your own systems, network or integration is excluded, as is downtime caused by Force Majeure within the meaning of Article 1218 of the French Civil Code — a failure of our own hosting provider, cloud provider or subcontractors not being Force Majeure for this purpose.

(f) Where a separate service level agreement applies, that agreement prevails over this section.

4. BILLING ERRORS AND TECHNICAL FAILURES

4.1 Duplicate or erroneous charges. Any duplicate charge, charge after termination, or charge for a Subscription you did not order is refunded in full, as soon as it is established. This is a correction of an error, not a refund of the service.

4.2 Failed API calls. Balance Credits are not consumed by calls that fail for reasons attributable to us — in particular `5xx` server errors, timeouts on our side, and responses that do not conform to the Documentation. Where such calls have nonetheless been debited, the corresponding Balance Credits are re-credited to your account. This is the sole remedy for such failures, and it takes the form of credits, not money. Calls that fail because of malformed requests, invalid Credentials, exceeded rate limits or errors in your own integration are validly billed.

4.3 Non-conformity. Where an API materially fails to perform in accordance with the Documentation, we will correct the defect within a reasonable time. Where correction proves impossible, we grant an extension of your Subscription or a credit covering the affected period. A refund is due only where neither an extension nor a credit can be applied, in particular because your Subscription has ended. This is our sole obligation in this respect, subject to clause 9 of the Terms of Service.

4.4 How we correct. We correct by extension or by re-crediting Balance Credits by default. A refund in money is made only where this Policy expressly so provides.

5. WHAT IS NOT REFUNDED

5.1 Dissatisfaction and change of mind. No right of withdrawal applies. We do not refund because you are not satisfied with the service, because your needs have changed, because a project has ended, or because you have decided to use another provider. The free trial referred to in section 1.4 exists precisely so that you can form that judgement before paying. Purchasing after the trial is an informed decision.

5.2 Outcomes and results. The APIs are supplied as a technical service, "AS IS" and "AS AVAILABLE". We do not refund on the ground that the result obtained did not meet your commercial expectations, that a purchase, order or transaction made through or following the use of an API was unsuccessful, that an item was not received, that a third-party service you rely on changed, blocked you or became unavailable, or that your account with a third party was restricted, suspended or closed. Clause 4.7 of the Terms of Service applies in full.

5.3 Integration. We do not refund for incompatibility with your own software or systems, for an incorrect integration, or for a failure to comply with the Documentation (clauses 5.3 and 5.4 of the Terms of Service).

5.4 Service already supplied or available. Fees corresponding to a period during which the API was available to you, and Balance Credits consumed by successful API calls, are not refunded. Not using an active Subscription gives rise to no refund and to no extension.

5.5 Expired Balance Credits. Balance Credits are valid for ninety (90) days from their issue date. The expiry date is shown to you when you buy them and remains visible in your account. We notify you by email at least fifteen (15) days before they expire. Expired Balance Credits are not refunded and cannot be reinstated. Where you hold several batches, the batch closest to expiry is consumed first.

5.6 Account closure. If you close your account, any remaining Balance Credits expire immediately and are not refunded. If you intend to stop using the Platform but still hold a significant balance, contact us before closing the account.

5.7 Termination for breach. Where we terminate your access under clause 5.9(ii) of the Terms of Service following a serious or repeated breach, no refund of Subscription fees is due. Sums paid for unconsumed Balance Credits may be set off against the loss we actually suffer; any surplus is reimbursed.

5.8 Unlawful use. Where we terminate your access because your use of an API was, or was reasonably believed by us to be, unlawful or in breach of clause 4.6 of the Terms of Service, no refund of any kind is due and unconsumed Balance Credits are retained in full. Section 5.7 does not apply.

5.9 Changes to fees and to the Terms. A change in our fees applies only to renewals and to new Subscriptions; the fee in force at the start of a Subscription period remains applicable for the whole of that period. The price of a plan marketed as "unlimited" is not a fixed rate: it is set by reference to the load you generate and may be adjusted at each renewal, under clause 6.8 of the Terms of Service. Such an adjustment gives rise to no refund — you are notified thirty (30) days in advance and remain free not to renew. An amendment to the Terms of Service does not apply to a Subscription period already paid for. In both cases you are informed at least thirty (30) days in advance and remain free not to renew. Neither situation gives rise to a refund.

5.10 Balance Credits. Balance Credits are prepaid units of account. They are not legal tender and do not constitute electronic money. They have no cash value except in the cases expressly provided for in sections 3.1 to 3.3 and 4.1. They may not be sold, transferred or shared between accounts.

6. FRAUD AND ABUSE

We may refuse a refund request, and suspend or close the account concerned, where we have reasonable grounds to suspect fraud: identity fraud, the use of stolen payment instruments, false business registration details, or the use of duplicate or automatically generated accounts to obtain successive refunds or repeated free trials. We set out our reasons in writing.

7. HOW TO REQUEST A REFUND

7.1 Send your request to [email protected] with:

• the email address of your account;
• the invoice number or the date and amount of the payment concerned;
• which section of this Policy you rely on;
• where relevant, the API concerned, the timestamps of the affected calls and the error codes returned.

7.2 Our timeline. All periods in this section are calendar days. We acknowledge receipt within seven (7) days and tell you our decision, with reasons, within fourteen (14) days. Approved refunds are paid within thirty (30) days of that decision.

7.3 Method. Refunds are made to the original means of payment, in euros, unless you expressly agree to another method. Where reimbursement by the original means is impossible — a closed account, an expired or compromised card — we agree an alternative method with you at no cost to you. We do not refund to a different beneficiary, for fraud-prevention reasons.

7.4 Taxes. Refunds include any VAT charged. Where an invoice has already been issued, a credit note is made available in your account.

7.5 Partial refunds. Pro rata amounts are calculated on a daily basis over the Subscription period concerned.

8. CHARGEBACKS

8.1 If you believe you have been charged in error, contact us first.

8.2 We may suspend access to the Platform where a chargeback is initiated, until the dispute is resolved. A suspension on this ground causes no forfeiture of Balance Credits (clause 4.4 of the Terms of Service). Where the chargeback is found to be unjustified, we may deduct from any sum owed to you the fees actually invoiced to us by the payment service provider in respect of it, up to that amount, and we produce the supporting evidence on request.

9. DISPUTES

If you are not satisfied with our decision, write to [email protected] setting out your grounds; we will re-examine the request. Failing an amicable resolution, clause 11.2 of the Terms of Service applies (exclusive jurisdiction of the courts of Lyon).

10. CHANGES TO THIS POLICY

We may amend this Policy. The amended version is posted on the Platform and takes effect no earlier than thirty (30) days after posting. Amendments never apply to payments already made.

11. CONTACT

SOLD OUT, société par actions simplifiée unipersonnelle (SASU), share capital EUR 20,000 Résidence L'Orangerie, 2 rue du Prieuré, 69130 Écully, France RCS Lyon 879 091 668 — intra-Community VAT FR22879091668

[email protected]

SOLD OUT — Refund Policy — Version 3.0 — August 2026